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Member Instructions |
1) Once you receive the HealthCashCard, please notify your sender so that he/she will give you the pin number/password. Please keep this pin number/password very confidential. It must be used only at the provider’s facility for verification and payment of funds to the provider by Philippine Family Health and Dental Plan, Inc. This password is determined by the purchaser of the card only.
2) You may locate any of our providers on our website under the provider directory tab. If your provider(s) is not on our provider directory, please furnish their information and we will contact them to join our registered network of providers. While we have providers in many specialties across the Philippines, we are happy to add more in order to make it more convenient for our members.
3) The provider will require your Card before treatment is given. The provider will estimate the cost of the required treatment and verify the availability of funds in your card. If sufficient funds are available in the card, then the provider will begin the treatment with your approval. But should there be insufficient funds for the estimated treatment, it is up to you to disclose the actual amount available in the card and you will be responsible to make arrangement to pay the difference between what is available on the card and the remaining amount. However, Philippine Family Health and Dental Plan, Inc. will not disclose the total available funds on your HealthCashCard to the provider at any time.
4) Upon completion of the treatment, the amount due to the provider will be automatically deducted from the card and paid to the provider only after you give the PIN number/password to the provider. You can give the PIN number/password as and when necessary, i.e. the member can pay the provider for each day of the treatment, if receiving prolonged treatment.
5) If your sender has shared the account information and allowed you to access the account, you can sign-in anytime and track all the transactions. If you have any questions on your account, call our customer service.
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